More than
ten hotels have
implemented programs that
I developed. Many of those
programs have been so
successful that they are
now cornerstones of the
hotels’ brands. Some
program implementations
have involved complex
issues such as contracted
purchasing; development of
proprietary signature
products; menu
development; marketing;
merchandising and
training. I have developed
or revised the F&B
Standards for three hotel
brands. I firmly believe
success can only be
achieved by the
development of a
comprehensive training
program, which provides
for measurement, feedback
and reward.
